Frequently Asked Questions2022-08-16T16:24:44-07:00

Frequently Asked Questions

I have a problem with a product, how do I contact you?2022-08-15T15:35:05-07:00

Have a question? Speak with a dealer support specialist today! Please contact our customer service department with your concerns by email at customerservice@shadepro.net or call 800-328-5100. Our hours are M-F 8:30 to 5 PST.

How do I order?2022-08-15T15:35:48-07:00

There are two ways to order. You may order products online at shadeproconnect.com, or you may call our customer service department at 800-328-5100.

What payment methods do you accept?2022-08-15T15:37:04-07:00

We accept all major credit cards and PayPal for web orders.

Is there free shipping?2022-08-16T16:25:24-07:00

Yes, there is free shipping on all orders over $200.

What happens if my product is damaged during shipment?2022-08-15T15:41:29-07:00

We apologize if this is the case. Please note that it is your responsibility to inspect the shipment and shipping containers for damage on all merchandise received and note damage upon receipt. We will collect the damaged product and send you another at no charge to you. Visit our Shipping & Returns page for more details.

How long have you been in business?2022-08-15T15:41:50-07:00

We’ve been in the RV sun and shade control business for more than 40 years. We manufacture many of our own products, replacement fabrics, Vista Shades, dash covers and windshield covers. We use the highest quality materials and pride ourselves on innovation and craftsmanship.

Where is ShadePro located?2022-08-15T15:42:07-07:00

Spring Valley, California

What’s the difference between vinyl and acrylic and how can I distinguish between the two?2022-08-15T15:42:29-07:00

Typically, all metal-wrapped awnings are acrylic (not vinyl). Acrylic fabrics hold color much better than vinyl and are very durable and easy to maintain. Unlike vinyl, acrylic awning fabric “breathes”, so moisture runs through it making it noticeably cooler under the awning. Torn acrylic awnings cannot be repaired.

Because vinyl fabrics don’t “breathe,” it is usually hotter under a vinyl awning. Vinyl awnings also have a tendency to attract mildew. Carefree uses a stronger vinyl fabric than their competition and is less expensive. Torn vinyl awnings can be repaired.

I do not see the fabric color I want.2022-08-15T15:42:49-07:00

Please call ShadePro customer service department at 800-328-5100 so we can help you determine exactly what you need.

Which awning fabric is right for me?2022-08-15T16:21:04-07:00

Visit our Choose Your Patio Fabrics page for information

Contact Us

Have a question? Speak with a dealer support specialist today!

  • customerservice@shadepro.net
  • 1.800.328.5100
  • 2505 Folex Way
    Spring Valley, CA
    91978

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